Refund and cancellation policy
How billing, cancelling and refunds work for RadixOLT plans.
Last updated 3 October 2026
1. The trial costs nothing
The 24-hour trial is free and asks for no card, so there is nothing to refund. When it ends, nothing is charged; your setup simply waits for a plan.
2. How paid plans are billed
Plans are priced per OLT per month and billed monthly in advance. There is no online checkout yet: payment is arranged with us directly, and the plan is switched on once it is received.
3. Cancelling
Tell us by email at support@radixolt.com or by phone on +91 89567 38265. The plan stays active until the end of the period you have already paid for, and nothing further is charged.
4. Refunds
We do not refund the unused part of a month that has started. There are two exceptions:
- A payment made twice, or by mistake, is refunded in full.
- If we could not provide the service for a substantial part of a paid month because of a fault on our side, we refund or credit that part of the month.
5. How long a refund takes
An approved refund is paid within 7 working days, by the same method the payment was made.
6. How to ask
Write to support@radixolt.com with your ISP’s name and the payment reference. We reply within one working day.
7. Your data after you cancel
Your OLTs, ONUs and customer records are kept as they were, so you can come back to them, until you ask us to delete them. The privacy policy explains how deletion works.